Refund policy

We offer a 7-day return window from the date of delivery.

To be eligible for a return or exchange, items must be:

Returns that do not meet these conditions will not be accepted.

To initiate a return or exchange, please contact us at
📩 support@vexgen.store within 7 days of receiving your order.

Please include:

Returns sent without prior approval will not be accepted.

We currently offer size exchanges only, subject to availability.

If your requested size is available, we will guide you through the exchange process once the return is approved.
If the requested size is unavailable, store credit will be issued instead.

Approved returns are issued as store credit only, valid for future purchases on vexgen.store.
Refunds to the original payment method are not offered.
Store credit will be issued after the returned item passes quality inspection.

Please inspect your order upon delivery.

If you receive:

Contact us within 48 hours of delivery with clear images.
Once verified, we’ll resolve the issue promptly at no additional cost.

The following items are not eligible for return or exchange:

Return shipping costs are to be borne by the customer.
In cases of damaged or incorrect items, we will arrange return shipping at no extra cost.